top of page

Privacy Policy

Last updated: 1st September, 2025

Healing Home Health Services is committed to protecting your privacy and complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This privacy policy outlines how we collect, use, disclose, and protect your personal information.

Purpose

This Privacy Policy explains how we manage your personal information in connection with our services, website, and obligations as an NDIS and aged care provider (in partnership with Trilogy Care).

What Information We Collect

We may collect the following types of information:

  • Full name, address, contact number, email

  • Date of birth and emergency contact details

  • NDIS number and plan details

  • Medicare and/or DVA information

  • Health and medical records relevant to your care

  • Payment and billing details

  • Website interaction data (e.g., IP address, cookies, session time)

How We Collect Your Information

We collect your information to:

  • Provide personal, nursing, and allied health services

  • Manage bookings and appointments

  • Monitor service quality and meet compliance obligations

  • Process billing and claim reimbursements (e.g., NDIS, HCP)

  • Communicate service updates and follow-up care

  • Improve our website and client experience

Disclosure to Third Parties

We may share your personal information with:

  • Trilogy Care (for aged care services under Home Care Packages)

  • Government agencies such as NDIS, My Aged Care, Medicare

  • Healthcare providers, specialists, and allied health professionals

  • IT service providers (e.g., Microsoft 365, Wix)

  • Legal or regulatory bodies if required by law

We do not sell or rent your information to third parties.

How We Store and Protect Your Information

We store personal information securely in Microsoft 365, password-protected cloud databases, and limited-access physical files. Security measures include encryption, access control, multi-factor authentication, and staff training in privacy compliance.

Website Analytics and Cookies

Our website uses cookies and third-party tools (e.g., Google Analytics, Wix tracking) to improve functionality and monitor traffic. You can manage cookie preferences through your browser settings.

Access and Correction

You may request access to or correction of your personal information by contacting us at:
📧 Email: admin@healinghomehealthservices.com.au
📞 Phone: 1300 871 887
We aim to respond within 30 days.

Complaints

If you believe your privacy has been breached, you can:

  1. Contact our Privacy Officer at admin@healinghomehealthservices.com.au

  2. If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Policy Updates

We may update this policy from time to time. Any changes will be published on our website with an updated date. Continued use of our services means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy, or how we handle your information, please contact:

Healing Home Health Services
📧 Email: admin@healinghomehealthservices.com.au
📞 Phone: 1300 871 887
🌐 www.healinghomehealthservices.com.au

bottom of page