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Accessibility statement

Last updated: 1st September, 2025

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At Healing Home Health Services, we are committed to ensuring that our website and services are accessible to all individuals, including people living with disability, ageing-related conditions, and other access needs.

We strive to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, in compliance with:

  • NDIS Practice Standards

  • Aged Care Quality and Safety Commission guidance

  • Our obligations under the Disability Discrimination Act 1992 (Cth)

This commitment is also in line with our partnership with Trilogy Care and our shared goal to support older Australians and people living with disability with dignity, independence, and respect.

What Web Accessibility Means

Web accessibility ensures that people of all abilities—including those who use assistive technologies like screen readers, voice commands, or keyboard navigation—can access and interact with our digital platforms equally and effectively.

Accessibility Adjustments on This Site

  • To make our website more accessible, we have implemented the following:

  • Structured content using headings and consistent page layouts

  • Text alternatives for images and icons

  • High-contrast colour schemes

  • Readable fonts and scalable text

  • Keyboard-navigable menus and forms

  • Reduced use of animations and autoplay media

  • Captions or transcripts for videos (when available)

  • Compatibility with screen readers and assistive technologies

  • We continue to review and improve accessibility across our platform.

Partial Compliance Disclaimer

Some content on our website may include third-party embedded elements (such as Google Maps or social media widgets) that are not fully accessible. These third-party tools are outside our control and may not conform to our accessibility standards.

Physical Accessibility Arrangements

Healing Home Health Services operates in community-based environments and partner facilities (such as through Trilogy Care). While we do not have a public office, we work in clients’ homes and community settings.

Where applicable, we ensure the following physical accessibility arrangements:

  • Home visits tailored to individual access needs

  • Staff trained in mobility and communication support

  • Partnership with Trilogy Care to coordinate services in accessible environments

  • Access to accessible transport and mobility assistance under NDIS and aged care arrangements

Feedback and Contact

If you experience any barriers accessing our website or require assistance:

📧 Email: admin@healinghomehealthservices.com.au
📞 Phone: 1300 871 887

We welcome your suggestions and are committed to responding to accessibility concerns promptly.

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